1. e-government made simple

Introduction

Have you ever thought about how technology can ease your everyday life with public administration and services? This is exactly what e-government is about – it is about any action that you can perform using digital tools while dealing with everyday problems and tasks.

Thanks to a smartphone, one can chat with friends and at the same time pay the electricity bill, book a doctor’s appointment or pay the parking fine while not wasting time in queues. Hence, through their computers or smartphones, citizens may access digital public services or records online.

In this unit, we will define the concept of e-government and the different e-government national tools, with a focus on the impacts of e-government in our daily lives. In particular, we will discuss the benefits of using e-government applications to pay bills, book online appointments and download documents. We will also address part of the module on creating a digital identity and how to avoid related cybersecurity risks

Learning outcomes:

  • Learn about the concept of e-government
  • Identify the benefits of using e-government platforms
  • Identify e-government applications in everyday life
  • Analysing digital identity and its creation
  • List the main risks associated with digital identity
  • Identify easy solutions to overcome digital identity risks
  • Compare the main e-government tools (QR code, NFC)

Duration: 1,5 hours

Keywords: e-government, digital identity, public services, privacy, cybersecurity, QR code, NFC

References

Alshehri, M., & Drew, S. (2010). E-government fundamentals. In IADIS international conference ICT, society and human beings.

Davies, R. (2015). eGovernment: Using technology to improve public services and democratic participation. European Parliament.

https://www.europarl.europa.eu/thinktank/en/document/EPRS_IDA(2015)565890

European Commission, Directorate-General for Communications Networks, Content and Technology, (2022). eGovernment Benchmark 2022 : synchronising digital governments : bac

NSW Department of Education. (n.d.). Leaving a digital footprint. NSW Government. https://www.digitalcitizenship.nsw.edu.au/articles/leaving-a-digital-footprint